Returns & Exchanges

Returns: 

We know it can be difficult to get it right on the first try or maybe the item just wasn't up to your expectations. Either way, if you need to return an item, we will honor a refund, exchange, or store credit for up to 60 days after the purchase date. 

To be eligible for a refund, exchange, or store credit, your item(s) must be unused and in the same condition as received. Please include any Volte branded tags and original packaging that accompanied the purchase.

If you are in the contiguous United States (the lower 48 states, which does not include Alaska, Hawaii, or Puerto Rico), we will provide you with a return shipping label at no extra cost. If you are outside of the contiguous United States, you will be responsible for the return shipping fee. Please consider using a trackable shipping service to ensure proof of delivery or purchasing shipping insurance in the event your package gets lost or stolen while in transit. We will not be able to provide a refund, exchange, or store credit without proof of delivery. 

Before sending your item(s) back to our location, please email info@voltewetsuits.com, with your return request. We will provide you with instructions on how to proceed. 

Return shipping address:

Volte Wetsuits, 1307 S. Coast Hwy, Oceanside, California 92054, United States

Refunds:

Upon the arrival and inspection of your return, we will send an email notifying you that your reimbursement has been initiated. The refund will be on the original method of payment. Depending on the payment used, the reimbursement could take between 2-10 business days to post. 

Refunds are only applied to the cost of the product. All shipping costs, including return shipping, are non-refundable. For orders shipped outside of the United States, we will not refund any handling fees or customs duties/taxes. 

Exchanges:

We will be more than happy to ship out a replacement upon the arrival and inspection of your return, however, exchanges are only eligible for customers in the contiguous United States. If you are located outside of the contiguous United States, you will only be eligible for a refund. You can then repurchase the new item after the refund has been initiated or at your convenience.  

Store Credit:

If you would like store credit, we will create a personal coupon code for you to use at checkout on your next purchase. Only the cost of the product will be eligible for store credit. If you paid for an outbound or return shipping fee, this will not be included in store credit, nor will any handling fees or customs duties/taxes you were responsible for.